RESEARCH TRIANGLE PARK, N.C. — People in Chatham, Durham, Orange and Wake counties now can get health and human service information and referrals through a 24-hour-a-day phone line launched by the Triangle United Way.
Callers to the 211 line, which is bilingual, confidential and free, will get information specialists with access to information on programs and services for needs ranging from emergency needs and substance abuse to job training, counseling and care for youngsters and the elderly.
After-hours 211 service will be provided by HopeLine.
The Triangle is one of four communities that will offer a 211 line in North Carolina, which is the third region in the U.S. – after Connecticut and Atlanta – to receive state regulatory approval for the service.
211 lines also are being piloted in Asheville, Charlotte and the Triad through a partnership involving the United Way of North Carolina, along with the United Way of Asheville and Buncombe County, United Way of Central Carolinas, United Way of Forsyth County, United Way of Greater Greensboro and United Way of Greater High Point.