In a big move toward a statewide United Way 211 call-in system that provides information on health and human services, the 211 call centers in the Triad and Triangle have merged.
The American Social Health Association in Research Triangle Park is handling operations for the consolidated system, which is designed to reduce costs and improve efficiency.
In 2004, the Triad and Triangle call centers fielded calls from more than 40,000 people.
The Triad call center was operated by Piedmont Triad United Way Services, a partnership of United Ways in Greensboro and High Point and in Davie, Davidson, Forsyth, Randolph and Rockingham counties.
The Triangle center was operated by Triangle United Way and served Chatham, Durham, Orange and Wake counties.
211 service also is available in Buncombe, Cabarrus, Henderson, Mecklenburg, Transylvania and Union counties, and can be accessed at nc211.org.